Shipping & Delivery

Delivery Date Estimates
Orders are shipped via USPS with an estimated 6-10 business days for delivery. Once your order is shipped, you will receive a tracking number through email. Please note that it may take up 24-48 hours before the tracking number can be updated online.

Processing Guidelines
All products on the website are subject to availability and payment being received before your order is processed.

Undeliverable and Refused Packages 
In the event that your order delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.

Inspection 
You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to paper.coconuts@gmail.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof. 

Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.